FAQ - We answer your questions
I like a certain product. Is my desired article also available in a certain colour and size?
We do our best to fulfill all your wishes. If you have chosen a specific product, our online shop will show you by choosing the variant (size/colour) whether it is available immediately (1-2 working days) or has to be reordered from the manufacturer (3-4 working days or more). If the desired variant cannot be selected at all, the product is unfortunately no longer available or at least temporarily not available. Our customer service will be happy to advise you on alternatives.
Which payment methods are available?
You can find an overview of our payment methods here. During the ordering process you will also be shown the available payment options again.
What are the shipping costs when shopping online and how long does delivery take?
An overview of the shipping costs, delivery times and our logistics partners can be found here. If several articles ordered by you are not available at the same time, the subsequent delivery is naturally free of postage for you. We deliver to EU and non-EU countries. An overview of our shipping costs to all countries outside Germany can be found here.
The product didn't quite meet my expectations. Can I return or exchange the item? What is the return procedure?
You can cancel the order within 14 days after receipt of the goods without giving reasons by returning the goods to us free of charge with the return label enclosed with shipments within Germany. Please complete the enclosed return form and use our shipping carton to return the goods - if possible in their original packaging. In addition to the statutory right of withdrawal, a voluntary return guarantee of a total of 30 days from receipt of the goods is granted for all purchases from our range. In the period before Christmas we offer a extended time frame of the return guarantee for you: For orders placed in the period from 15.11. to 24.12., an extended voluntary return guarantee applies until 15.01. of the following year. So you can send back the articles ordered before Christmas completely relaxed only after the holidays to us. Detailed information about our right of revocation, as well as a ready-made revocation form to announce your return can be found here. Returns outside Germany: The postage for returns outside Germany must be borne by you.
The item is too big, too small, too yellow, too... I want to exchange the item, is that possible?
Of course, with pleasure. You simply send us the unwanted item back with use of the return receipt and note your exchange request on the return form. After receipt of the return we will send the exchange article to you or reorder it from the manufacturer. Should the exchange item no longer be available, we will inform you immediately.
I have returned the article. How and when do I get my money back?
We will do our best to refund your money as soon as possible. Within a maximum of 14 days your money should have arrived back where it came from. If you have any questions about this - or if something went wrong - you are welcome to contact our customer service via e-mail or telephone. Our team will be happy to help you.
My delivered goods do not match the order.
Unfortunately, it can happen in rare cases that an error occurs during shipping. Please excuse our inattention. - In this case we exchange the article immediately and take over the resulting postage. Please call our customer service or send an e-mail to [email protected] Please send back the wrongly delivered goods as a return and note the facts again on the return note.
What should I do if my goods are damaged or arrive defective?
If you have already received damaged goods, please return them to us free of charge using the return receipt. We will do our best to replace the product. If your product is damaged within the manufacturer's warranty, the damage must first be checked by us. Unfortunately, we cannot accept any liability for defects resulting from faulty or negligent care, improper storage, operation and use or from improper repair and overuse. If this is not the case, we will forward your warranty claim to the respective manufacturer, who will then decide on a replacement, repair or credit note. Please understand that we can only accept complaints if they have been confirmed by the manufacturer. Please be patient, as complaints may take some time depending on the distribution partner.
I can't find a specific item I am looking for in your shop, but I see that you have other items from this manufacturer. Can you still order the item I want?
We are constantly expanding our product range in order to be able to offer you a large selection of items. Nevertheless it can be that we do not have the specific item you are looking for in our Onlineshop. We can gladly check with the manufacturer whether your desired article is available. Please simply contact our customer service.
Your offer corresponds completely to my conceptions and I would like to open a customer account, in order not to have to enter my data again with the next order. How do I proceed?
In order to benefit regularly from our offers and promotions, you can simply register in our online shop using your own customer account. The following link will take you directly to the registration: Open a customer account. To be always up to date regarding our product range and our discount campaigns, you can also subscribe to our free eXXpozed newsletter.
I would like to delete my customer account. How do I proceed?
Of course we regret that. Please contact our customer service directly, as deletion cannot (yet) be carried out by customers. Our customer service will do this for you.
Our school, organisation and our association are looking for an individual offer. Is it possible to place a special order with you in large quantities?
We are happy to equip larger groups with our products. Please contact our customer service directly if you wish to place an order with your organisation. We will surely agree on an attractive offer.
Where is your shop located and when are you open?
You can inspect, try on and try out a large part of our product range live at the eXXpozed Outdoor Sports & Fashion Store at Baumeisterstraße 3, 87463 Dietmannsried, Germany. We are open for you from Monday to Friday from Saturday from 10:30 am to 7:00 pm and on Saturday from 9:30am to 6:00 pm.
Do you have all the products of the online shop in your shop?
We do not have everything you can order online displayed in our shop. Please orient yourself to the delivery times given. If the delivery time for a product in the desired variant is 1-2 working days, then we have the item in stock and can pick it up for you from there at short notice. If the selected product has 3-4 working days or more instead, then the article has to be reordered from the manufacturer and will be available shortly. We will be happy to inform you when the item has arrived.
I have difficulties placing my order. Where can I find help?
Don't worry, if you get stuck with your order, just contact our customer service or ask for a callback using the callback button at the top of our website. Our team will be happy to help you in any possible way.